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SROC

SROC

Finding ‘pain points’ in the student journey

Jean Mutton -
Like all service users, students have their stories of where their experience could have been improved. Jean Mutton presents some of the findings from a Jisc study seeking to identify these 'pain points'.
Student in lecture theatre

We need a passport photo not a selfie: an admission officer’s plea

Rosie Niven -
Many institutions are responding to the student-funded business model by examining the ‘student journey’ in a systematic way. The Efficiency Exchange team ran a workshop at the Student Record Officers Conference to explore ideas for improving interactions with students at key points on their journey. Rosie Niven shares some insights.

Student Records Officer Conference – key issues

Rosie Niven -
Today, the Efficiency Exchange team is at the Student Records Officer Conference in Loughborough. Here are a selection of posts that focus on some of the issues that will be covered during the day and on other subjects that might interest delegates.

Events

AURIL logo

5-6 October: AURIL conference, Bristol

Efficiency Exchange -
This conference will explore how universities are using their global networks and partners to achieve more far-reaching knowledge exchange impacts and create new international business partnerships in other regions of the world.

10 October: Higher education conference and exhibition, London

Efficiency Exchange -
This year’s event will tackle the challenges and opportunities that come with increased competition and choice in the sector off the back of momentous higher education reforms. Delegates will gain an exclusive introduction to the Office for Students, learn how to establish their institution as an international brand, debate the drive for digital in the sector and identify ways to enhance the student experience.

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